The reason for any claim must be stated and accompanied by evidence justifying the prejudice suffered. Where possible, please provide photographic evidence. We will make and evaluation of your claim and advise you if we accept the complaint. In this event the customer may choose between reimbursement of the cost of the goods ordered excluding the postal cost or a second delivery. 

 

Generally we don’t accept returns of perishable food items and kindly ask you not to return your order unless by prior agreement with Golden Sunrise Foods Ltd. If you are requested to return your item(s) then they must be unused and in the same condition that you received them and in they must also be in their original packaging. 

 

Please note that the pictures and photos on our site are representative of our product range but are not contractual. 

 

Please also see Refunds and Returns Policy. 

 

 

 

All products are packed in a Factory that uses Nut ingredients and as such may contain nut or nut traces.. 

 

Milk Chocolate Products contain Milk products. 

 

Most products are suitable for Vegetarians. 

 

Please feel free to contact us if you are at all unsure or need us to advise you on the Ingredients within our products before ordering. 

 

Before your order can be accepted we must receive whole payment for the products at the price detailed and confirmed. Once we have received your payment we will confirm that your order has been accepted by sending an email to you at the email address you provide on the order form that we request you complete. Our acceptance of your order creates and brings into existence a legally binding contract between us. 

 

We kindly request that customers complete the order form fully and accurately. We cannot be held responsible for the failure to deliver, if inaccurate or incomplete information is provided to us about you or the recipient or if there is an error made with the amount you are requested to pay. We accept no charges for further forwarding or reshipping the package to another recipient or to a different delivery address than that given on the order form as this is solely the responsibility of the customer. 

 

Should you place an order for any goods and services offered for sale on our website you are deemed to have accepted all our terms and conditions which will govern your order. 

 

Golden Sunrise Foods Ltd will check and approve all orders before confirming the order. 

 

Payments are made immediately on order using WorldPay. 

 

Any issues with your order or it’s despatch will be notified to you by email and if we can complete or ship your order due to stock or unavailability, we will contact you to offer you an alternative or advise when the goods will be available to be delivered. 

Cancellation or modification to an order by the customer may only be made prior to final confirmation and payment. 

 

Chocolates, sweets, dried fruit, seeds and nuts are deemed to be a Perishable food product and as such, any rights of withdrawal do not apply to contracts. 

 

 

All prices offered on our website are stated in British Pounds Sterling and include Vat of 20%, where appropriate. Vat of 20% is also included within our Delivery costs. The Vat element of the cost of your order is shown during the order process.  

 

Product prices do not include delivery and are charged as a separate cost as detailed during your order process where options are displayed in the drop down menus. For details of our Shipping/Delivery Costs please see our Postage & Packaging Detail, above mentioned 

 

Prices are subject to change at our own discretion and without notice so please see regularly check our website. However, we will not change our costs once an order has been accepted. 

 

Please note we will be running promotions and other incentives so please visit our website to see any special offers.